Dog Mama Baseball Cap

Thank you for purchasing a baseball cap from Dog Mama LLC. We strive to provide high-quality products and want to ensure your satisfaction with your purchase. However, we have implemented the following refund policy for baseball caps:

1. Eligibility for Refunds:

Refunds for baseball cap purchases may be granted under the following circumstances:

Defective Item:

If your baseball cap arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund.

Incorrect Item:

If you receive the wrong item, please contact us within 7 days of delivery. We will offer an exchange or a full refund if the correct item is no longer available.

2. Non-Refundable Situations:

Unfortunately, we are unable to provide refunds in the following cases:

Worn or Used Caps: Refunds are not available for caps that have been worn, used, or altered in any way.

Change of Mind: Refunds will not be provided if you change your mind after receiving the cap or if it is not what you expected.

Sale Items: Items purchased on sale or with a discount code are not eligible for refunds.

3. Refund Request Process:

To request a refund, please follow these steps:

Contact Us:

Send an email to info@mydogmama.com with your order number, purchase details, and the reason for the refund request.

Resolution Time:

We will review your request and respond within 7 business days. If your refund is approved, the amount will be credited back to your original payment method within 10-14 business days.

4. Exceptions:

In exceptional cases, such as widespread issues with the quality or shipment of the product, we may provide a refund beyond the usual terms outlined above.

5. Contact Information:

For any further questions about our refund policy, please contact our customer service team at info@mydogmama.com.

Shipping Policy for Baseball Caps

Thank you for purchasing a baseball cap from Dog Mama LLC. Below you will find the details regarding the shipping and delivery of our products. Please review this policy carefully to understand how your order will be shipped.

1. Shipping Method

All baseball caps purchased from Dog Mama LLC are shipped via reliable courier services. We offer the following shipping options:

• Standard Shipping: Delivery within 5-7 business days.
• Expedited Shipping: Delivery within 2-3 business days (additional charges apply).
• International Shipping: We do not currently ship internationally.

2. Shipping Fees

Shipping fees are calculated at checkout based on your shipping address and the shipping method selected. International shipping may incur additional charges depending on customs policies.

3. Delivery Time

• Processing Time: Orders are typically processed within 1-2 business days. Once processed, the order will be shipped, and a tracking number will be provided via email.
• Shipping Time: Delivery time varies based on the shipping method selected. Please note that unforeseen delays due to weather, carrier issues, or customs clearance (for international orders) may affect delivery time.

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment. If you do not receive tracking details within 48 hours of placing your order, please check your spam folder or contact us.

5. Shipping Restrictions

We currently do not ship to P.O. boxes. Please provide a valid street address to ensure successful delivery.

6. Lost or Delayed Shipments

If your shipment is lost or significantly delayed, please contact us at info@mydogmama.com with your order number and tracking information. We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Contact Information

For any further questions regarding shipping, please reach out to our customer support team at info@mydogmama.com.